Shipping policy

Shipping Policy

Where We Ship

We ship worldwide.

Free tracked shipping to the United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Israel, United Arab Emirates, Japan, South Korea, Singapore, Malaysia, Hong Kong and Thailand.

All other countries: flat $19.99 (USD) tracked shipping.

Processing Time

Orders are processed and shipped within 1-3 business days. Personalized items, such as a harness with a custom name patch, can take a few extra days to prepare.

Delivery Time

United States, Canada, United Kingdom, Europe and Australia: delivery usually takes 4-7 business days after your order ships. In total, most orders arrive about 5-10 days after you order.
All other countries: please allow about 2-4 weeks in total.

Delivery can take longer in busy periods, or because of weather, customs or carrier delays.

Where Your Order Ships From

Your order ships from our fulfillment partners' warehouses, which may be in a different country from yours. If you order more than one item, they can ship from different warehouses and arrive on different days, each with its own tracking number.

Tracking

You'll get an email with a tracking link as soon as your order ships. It can take a day or two for the carrier to show the first scan.

Duties, Taxes and Customs

For orders shipped outside the United States, your country may charge import duties, taxes or customs fees when the package arrives. These are set by your country, are not included in our prices, and are your responsibility.

Address Changes and Cancellations

Please double-check your address at checkout, because we can't be responsible for orders delivered to an address that was entered incorrectly. If you need to change your address or cancel an order, contact us as soon as possible at support@thefleecy.com. We can only change or cancel an order before it has shipped.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, email us within 7 days of delivery with photos and we'll send a replacement or refund you at no extra cost.