FAQ

Frequently Asked Questions

Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary by destination — you'll receive tracking information as soon as your order ships.

Sizing

How do I find the right size?
Check the size guide on each product page before ordering. If your dog is between sizes, we recommend sizing up.

Returns

What's your return policy?
See our Shipping & Returns page for full details.

Discounts

How do I use a discount code?
Enter your code in the discount box at checkout before completing your order.

Products

What are your collars and harnesses made from?
Each product page lists the exact materials used — most of our collars use heavy-duty nylon webbing with reflective stitching for visibility.