Before You Order
Questions We Actually Get
How long does shipping actually take?
Orders are processed within 1–3 business days. Delivery times vary by destination — you'll get tracking as soon as it ships.
How do I find the right fit for my pet?
Check the size chart and fit details on each product page before ordering — our harnesses and vests list weight ranges, and our brushes and fountains work for most cats and dogs.
What's your return policy?
Most items come with a 30-day trial. See our Shipping & Returns page for full details.
How do I use a discount code?
Enter your code in the discount box at checkout before completing your order.
What are your products made from?
Each product page lists the exact materials — our brushes use rust-resistant stainless steel bristles, our fountain is 304 stainless steel, and our harnesses and vests use durable, breathable fabric.