Refund policy

Refund Policy

We want you to be happy with your Fleecy order. If something isn't right, here is how returns and refunds work.

30-Day Returns

You can return most items within 30 days of delivery for a refund or an exchange. Items must be unused and in their original condition and packaging.

How to Start a Return

Email support@thefleecy.com with your order number, the item(s) you'd like to return and the reason.
We'll reply with return instructions and the correct return address. Please don't send anything back before you hear from us. Returns are not accepted at the address on your shipping label.
Ship the item back with a tracking number and keep your receipt.

Return Shipping

If you're returning an item for a reason other than our error, you're responsible for the return shipping cost, and original shipping is not refunded. If your item arrived damaged, defective or incorrect, we'll cover it (see below).

If you're outside the United States, please contact us before sending anything back. International return shipping can cost a lot, so we'll tell you the best option, which may be a refund without returning the item.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and clear photos. We'll send a replacement or refund you in full, at no extra cost to you.

Items We Can't Accept Back

Personalized or made-to-order items (such as a harness with a custom name patch), unless they arrive damaged or incorrect
Items that have been used, washed or damaged after delivery
Gift cards

Refund Timing

Once we've received and inspected your return, or approved a refund without a return, we'll refund your original payment method within 5-10 business days. Your bank may take additional time to show the refund.

Exchanges

Need a different size or color? Email us and we'll help arrange an exchange, subject to availability.

Orders That Haven't Arrived

If your tracking shows delivered but you haven't received your order, or it hasn't arrived within 30 days of your order date (45 days if you're outside the US, Canada, the UK, Europe and Australia), contact us and we'll look into it with the carrier and either reship or refund.

Packages Returned to Us

If a package comes back to us because the address was incorrect or because import duties or taxes were not paid, contact us. We'll help with a reshipment or a refund. The original shipping and return shipping costs may be deducted from the refund.