Shipping & Returns

Shipping

Free tracked shipping on every US order, with no minimum.
Processing time: orders are processed and shipped within 1–3 business days.
Delivery time: once your order ships, delivery in the US typically takes 4–7 business days. In total, most US orders arrive about 5–10 days after you order (processing plus transit). Delivery can take longer in busy periods or because of weather or carrier delays.
Tracking: you'll get an email with a tracking link as soon as your order ships. It can take a day or two for the carrier to show the first scan.
Multiple items: items in one order can ship from different warehouses and arrive on different days, each with its own tracking number.
Made-to-order items: personalized items, such as a harness with a custom name patch, can take a few extra days to prepare.

International Orders

We also ship to other countries. The shipping cost and delivery time show at checkout. Free tracked shipping also applies to Canada, the United Kingdom, Ireland, Australia, New Zealand, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Israel, United Arab Emirates, Japan, South Korea, Singapore, Malaysia, Hong Kong and Thailand. All other countries ship for a flat $19.99. Delivery to Canada, the UK, Europe and Australia usually takes about 5–10 days in total, and other destinations can take 2–4 weeks.

Duties and Taxes

For orders shipped outside the United States, your country may charge import duties, taxes or customs fees when the package arrives. These are set by your country, are not included in our prices, and are the buyer's responsibility.

Address Changes and Cancellations

Contact us as soon as possible at support@thefleecy.com if you need to change your address or cancel an order. We can only change or cancel an order before it has shipped.

Returns

You can return most unused items within 30 days of delivery. See our Refund Policy for how returns and exchanges work.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, email us within 7 days of delivery with photos and we'll send a replacement or refund you at no extra cost.